Policy Terms and FAQ

Your Safety and Security is most Important to Us

CREDIT TRANSACTIONS: We guarantee that your Credit Card transactions are safe and secure. We also guarantee the safety of any information you provide us.

The owner of Party Game USA is committed to your privacy. We will always make sure that any information you elect to provide us is kept confidential. We pledge never provide your personal information to anyone else.

REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to pay 50 percent of your total cost when you make your reservation. There is NO REFUND AND DEPOSIT’S CAN NOT BE TRANSFERED due to cancellation or rescheduling by host.

DAMAGE/INJURY: Party Game USA or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the trailer in a specific location. This includes both above ground and below ground property/equipment damaged. Additionally, Party Game USA reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Party Game USA or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

FAQ’s How much space does Mobile Game Video Game Trailer require?

We require a circumference of approximately 50 feet of level ground to park the trailer, plus some room to pull in and out of the site. The mobile video game trailer normally fits in front of most houses but may block the driveway. In parking lots, the mobile video game trailer takes between 4/5 parking spaces.　 The ability to pull straight into curbside parking is preferred as parallel parking a 24-foot-long trailer can be challenging.

 

Where can the Mobile Video Game Trailer setup?

Because the mobile video game trailer is self-contained, it can be setup almost anywhere there is ample level ground/parking. The video game trailer can easily be setup at homes, parks, businesses, pools, schools, sports fields, churches, community centers, etc.
(If permits are needed the host will need to provide)

Will you need to plug into my power or have power available on site?

The mobile video game trailer is a fully self-contained unit. It has its own generator on board that provides power to run all the game systems. Therefore, Party Game USA does not need to use your home power system to run the games.

 

Do I need to supervise the party?

Party Game USA will provide a game technician/coach at each event to supervise gamers and all activities provided Party Game USA, thereby keeping all gamers participating in the games. While people can start gaming at a very young age, we ask that our attendees be able to read and take directions from our staff. However, for any child five years old or younger, at least one parent or guardian must be present to help supervise your party guest. Any other entertainment provided by others at the party must be supervised by the host.

 

Are food and beverages allowed inside the mobile video game trailer?

Because of the sensitive nature of the electronics inside the mobile video game trailer, no food, beverages, or chewing gum will be permitted inside the trailer.

 

How do you handle parties in bad weather?

Party Game USA trailer was designed for all types of weather conditions. The theater is insulated, and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice), we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snowstorm, tropical storm or hurricane), please contact us to begin the rescheduling.

 

What games are available to play?

A comprehensive catalog of games is provided ranging from E to M in ratings. Party Game USA’s goal is to provide gamers with a social gaming experience so most of our games are multi-player. Depending on the game selection, 24 gamers can participate simultaneously thereby providing a competitive social gaming experience for the gamers.

 

Do you require a deposit to book an event, and can I reschedule or use my deposit for another date?

Yes, a valid credit care or debit card is required to reserve your party.
To book an event, a non-refundable and non-transferable deposit of 50% of your total cost is required at the time the date when reservation is being made. This deposit IS NOT refundable, or CAN NOT be used towards an event that is being rescheduled by the host. Your deposit reserves the initial date and time you have selected.

 

Do you allow drugs/alcohol usage on the bus?

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being utilized in the trailer. Drugs of any sort will not be tolerated in or around the Party Game USA equipment. Any illegal narcotics used in the trailer will result in the termination of the party immediately.